2/5/2009 9:58 AMBob Isham wrote:
Tim did a great job. I did think some of the comments about severity and kpi's was useless information. If a shop is ethical the severity "is what is it" and the shop should have the onions to tell the insurer to "go pound sand". Sadly on of the big problems in our industry is spineless shop owners.
I do think Tim's message should have hit home and hopefully a lot more shops are going to be putting down more realistic numbers. I liked the "sink or swim" analogy.
More education is needed to educate shop owners on how to write a comprehensive damage report, and HOW TO MAKE THE INSURER PAY FAIRLY FOR P-PAGE AND OTHER VITAL OPERATIONS. Of course if the rates go up you will have a hard time filling up the room.
All of the above being said I do think ASA should explore the possibility of commissioning a separate survey via an independent group (ASU, etc). Even the "talk" of doing this will make St.Farm be more honest with the results. We need to consider that this is a Hugo Chavez South American election where Hugo (State Farm) counts the votes.
Anyone that thinks the survey is honest and forthright is clearly living in the Land of Oz. Reply to this
2/9/2009 9:35 AMAngel Lopez wrote:
Bob you are telling the truth ETHICAL not too many are. I'am just sad I could'nt be there. don't blame the insurance co's they don't have thier name on our buildings, and the survey is conducted right it's what happens after that is wrong. Reply to this
2/5/2009 1:43 PM
Gary Frye wrote:
WOW!!What a huge diversity of personalities and agendas represented at this presentation. I think that Tim is a very educated well spoken individual. There were very valid points made, and good ideas. I think that some questions that were presented never received a response and I personally would have liked to have heard some of those answers. I strongly believe in the education process in every facet of life and think that any information that pertains to our industry makes us better in what we do. I know one thing I am truly glad that we never sold out, some of those individuals looked pretty stressed out afterward. Love Your DRP!! Reply to this
2/5/2009 2:13 PM
MIKE TANNER wrote:
GOOD JOB ASA AND ALL THOSE WHO HELPED WITH THE PRESENTATION ON FEB 4TH. MY HAT IS OFF TO YOU. I BELIEVE YOU HIT THE NAIL ON THE HEAD. I LOOK FORWARD TO THE NEXT PRESENTATION AND YOU CAN BE SURE I WILL DRAG OTHER SHOPS THERE, KICKING AND SCREAMING IF NECESSARY....MIKE TANNER Reply to this
2/5/2009 4:22 PMDan Deary wrote:
Very nice job by the ASA and member shops getting the unbelievable turnout last night. Now if everyone will stay involved and recruit involvement then we may be able to get the industry to move forward...time will tell.
I know in our shop we made a couple of immediate changes and one of those was to update our state farm survey again. (second time in three months). I encourage everyone to do the same in their business.
I've been to three of Tim's presentations and in my opinion, he has always done an outstanding job. Reply to this
2/6/2009 7:18 PM
Michael Quinn wrote:
Thank you Luz and ASA Arizona leadership for putting this together. Tim's information was relevant and timely. I think the idea to have ASU create an independant survey is a good one. This could eventually become a standard. Reply to this
2/9/2009 9:21 AMAngel Lopez wrote:
Mike this has been done before in the past and it did not work we got info but nothing resolved why no one doe's the survey whith state farm which is the one that count's and most shops are afraid because they think if you raise your price's they will take you off the program which is not so. Reply to this
2/6/2009 8:11 PM
Bob in Mesa wrote:
Overall, I thought the presentation was great. Especially the last portion that explained retail versus wholesale rate structures. I can't imagine anybody sitting through this and not learning a lot although it might be improved by shortening it and leaving time for discussion at the end. I think there were people that had things to say but it was just too late at night and everybody was ready to go home. If anybody has comments that they don't want to put on the blog, email them to ASA - I'm sure they would appreciate hearing everybody's reactions, good and bad. (info@asaaz.org)
And what a turnout. I don't know how many for sure but there had to be close to 175 people in the room.
If you aren't already a member of ASA Arizona, support your industry by signing up now! Reply to this
Tim did a great job. I did think some of the comments about severity and kpi's was useless information. If a shop is ethical the severity "is what is it" and the shop should have the onions to tell the insurer to "go pound sand". Sadly on of the big problems in our industry is spineless shop owners.
I do think Tim's message should have hit home and hopefully a lot more shops are going to be putting down more realistic numbers. I liked the "sink or swim" analogy.
More education is needed to educate shop owners on how to write a comprehensive damage report, and HOW TO MAKE THE INSURER PAY FAIRLY FOR P-PAGE AND OTHER VITAL OPERATIONS. Of course if the rates go up you will have a hard time filling up the room.
All of the above being said I do think ASA should explore the possibility of commissioning a separate survey via an independent group (ASU, etc). Even the "talk" of doing this will make St.Farm be more honest with the results. We need to consider that this is a Hugo Chavez South American election where Hugo (State Farm) counts the votes.
Anyone that thinks the survey is honest and forthright is clearly living in the Land of Oz.
Reply to this
Bob you are telling the truth ETHICAL not too many are. I'am just sad I could'nt be there. don't blame the insurance co's they don't have thier name on our buildings, and the survey is conducted right it's what happens after that is wrong.
Reply to this
WOW!!What a huge diversity of personalities and agendas represented at this presentation. I think that Tim is a very educated well spoken individual. There were very valid points made, and good ideas. I think that some questions that were presented never received a response and I personally would have liked to have heard some of those answers. I strongly believe in the education process in every facet of life and think that any information that pertains to our industry makes us better in what we do. I know one thing I am truly glad that we never sold out, some of those individuals looked pretty stressed out afterward. Love Your DRP!!
Reply to this
GOOD JOB ASA AND ALL THOSE WHO HELPED WITH THE PRESENTATION ON FEB 4TH. MY HAT IS OFF TO YOU. I BELIEVE YOU HIT THE NAIL ON THE HEAD. I LOOK FORWARD TO THE NEXT PRESENTATION AND YOU CAN BE SURE I WILL DRAG OTHER SHOPS THERE, KICKING AND SCREAMING IF NECESSARY....MIKE TANNER
Reply to this
Very nice job by the ASA and member shops getting the unbelievable turnout last night. Now if everyone will stay involved and recruit involvement then we may be able to get the industry to move forward...time will tell.
I know in our shop we made a couple of immediate changes and one of those was to update our state farm survey again. (second time in three months). I encourage everyone to do the same in their business.
I've been to three of Tim's presentations and in my opinion, he has always done an outstanding job.
Reply to this
Thank you Luz and ASA Arizona leadership for putting this together. Tim's information was relevant and timely. I think the idea to have ASU create an independant survey is a good one. This could eventually become a standard.
Reply to this
Mike this has been done before in the past and it did not work we got info but nothing resolved why no one doe's the survey whith state farm which is the one that count's and most shops are afraid because they think if you raise your price's they will take you off the program which is not so.
Reply to this
Overall, I thought the presentation was great. Especially the last portion that explained retail versus wholesale rate structures. I can't imagine anybody sitting through this and not learning a lot although it might be improved by shortening it and leaving time for discussion at the end. I think there were people that had things to say but it was just too late at night and everybody was ready to go home. If anybody has comments that they don't want to put on the blog, email them to ASA - I'm sure they would appreciate hearing everybody's reactions, good and bad. (info@asaaz.org)
And what a turnout. I don't know how many for sure but there had to be close to 175 people in the room.
If you aren't already a member of ASA Arizona, support your industry by signing up now!
Reply to this